RBF Forwarding

... reducing demurrage, delivery costs and delivery times, RBF has also provided support with expert advice

Contact details

RBF Cargocare Ltd, Unit 8 Summit Business Park, Langer Road, Felixstowe IP11 2JB

+44 (0)1394 671775
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Working with RBF I have saved time and money, found solutions to problems, increased revenues through improved communication and service… they are vital to our success

Furniture Client 1

A thoroughly professional and efficient service – the team helps us to maintain our levels of service

Food Client 1

Excellent communication at every step of the way – the service is a different class

Food Client 2

We rely on right-first-time, fast and affordable service - in every aspect RBF exceeds our expectations

Health & Beauty Client 4

Client 1 Case Study Client 2 Case Study Client 3 Case Study Client 4 Case Study

Case Study - Food and Commodities

Client 1 are specialists in the supply and distribution of all dried and dehydrated fruits and edible nuts including dried vine fruits, tree fruits, tropical fruits and bakery ingredients. Products are supplied to all of the major UK cereal manufacturers, bakeries, snack food packers / processors, food service suppliers and related industries.

The business now handles more than 40,000 tonnes with an annual turnover exceeding £50m.

The Opportunity

Client 1 had used the same agency for customs clearance and delivery for 16 years and felt that they needed to conduct a review of these arrangements to benchmark service quality.

RBF Cargocare was invited to tender against 2 other Felixstowe-based agencies who also work with food products.

RBF Cargocare - The Solution

RBF was able to demonstrate a commitment to quality that enabled Client 1 to select us for a 3 month trial – ahead of our 2 competitors despite submitting costs that were slightly higher.

The trial was a real success and within the period RBF Cargocare was successfully managing all customs clearance and delivery for Client 1.

Meeting our clients demands and providing real value is no mean feat given the demanding timescales and cost pressures associated with this business.

Leveraging our relationships with shipping lines and hauliers has enabled us to regularly clear and deliver containers within 10 hours of vessel arrival – whether to their own warehouse or to their clients.

The Value

As well as reducing demurrage and delivery costs, and radically reducing delivery times, RBF Cargocare has also been able to provide expert advice to Client 1.

A notable success came early on when we discovered that the previous agent had not been claiming the right preference on Client 1's behalf. RBF Cargocare quickly ensured that the reduced duty was being paid and then assisted Client 1 to reclaim 3 years of over-charges.

The Future – Commercial Advantages

We love working with this client – they certainly keep us on our toes!

We look forward to continuing to develop the services that we provide to our client as we strive to create greater efficiency and to maintain highly responsive services that enable our client to support their customers.

“Our Client is one of the UK’s largest importers of Dried Fruits and Edible Nuts, supplying most of the major bakeries, cereal companies, wholesalers and retailers. As such, we rely upon RBF, for all of our imports and FCL deliveries. The team at RBF is thoroughly professional and efficient and they help us to maintain our levels of service to our clients.”